Revenue Leakage in Hotels: Why Your Rates Are Being Undercut (and What You Can Do About It) Ever Found Your Hotel Cheaper Than Your Own Rate? You’re on top of your pricing and it looks good. But then a guest calls and says:“I found your hotel online for £30 less…” Meet revenue leakage – when…
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Set and Forget Pricing: Why It’s Costing You Money
‘Set and forget’ pricing is still common in independent hotels — and it’s quietly costing many of them revenue. Rates get set at the start of the season, tweaked now and then, and mostly left alone. Perhaps there’s a local festival happening, or a film crew comes through needing some rooms, so prices get put…
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Airbnb Cancellation Policy Changes: What Hosts Should Do to Protect Their Revenue
Recent Airbnb cancellation policy changes have shifted more flexibility towards guests — and more risk towards hosts. On the face of it, that sounds reasonable, but in practice, it creates more uncertainty for hosts and makes revenue harder to predict. What’s Changed in Airbnb’s Cancellation Policy? Recent Airbnb cancellation policy changes make it easier for…
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Booking.com: Understanding Commission on Cancelled Bookings
Article Summary: Originally published in 2017, this post explains a core Booking.com financial rule: If a guest cancels a non-refundable booking and you keep the fee, that fee is subject to commission. In 2026, this policy is strictly enforced, making diligent extranet management the best way to protect your margins. The Policy: What You Need…
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Booking.com Commission on No-Shows: How to Avoid Overpaying (2026 Update)
Article Summary: Originally published in 2018, this guide remains a vital resource for independent hosts. Failing to correctly report invalid cards or no-shows results in “phantom commissions”—paying Booking.com for revenue you never actually received. Download: The Monthly OTA Housekeeping Checklist The Core Rule: Why You Are Being Charged Since 2018, Booking.com has charged commission on…
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The CMA Hotel Booking Investigation: A 2026 Retrospective
Article Summary: Originally published in 2017, this post tracks the beginning of the Competition and Markets Authority’s (CMA) major shift toward online booking transparency. In 2026, these principles are no longer just “suggestions”—they are enforced by the DMCC Act with significant penalties for non-compliance. Part 1: The Original 2017 Announcement The following text is preserved…
