Ever looked up your own hotel… and found it cheaper somewhere else? You’re on top of your pricing and it looks good. But then a guest calls and says “I found your hotel for £30 less online.” That moment is what we call revenue leakage. In simple terms, it’s when your rooms are being sold…
‘Set and forget’ pricing is still common in independent hotels — and it’s quietly costing many of them revenue. Rates get set at the start of the season, tweaked now and then, and mostly left alone. Perhaps there’s a local festival happening, or a film crew comes through needing some rooms, so prices get put…
Recent Airbnb cancellation policy changes have shifted more flexibility towards guests — and more risk towards hosts. On the face of it, that sounds reasonable, but in practice, it creates more uncertainty for hosts and makes revenue harder to predict. What’s Changed in Airbnb’s Cancellation Policy? Recent Airbnb cancellation policy changes make it easier for…
Article Summary: Originally published in 2017, this post explains a core Booking.com financial rule: If a guest cancels a non-refundable booking and you keep the fee, that fee is subject to commission. In 2026, this policy is strictly enforced, making diligent extranet management the best way to protect your margins. The Policy: What You Need…
Article Summary: Originally published in 2018, this guide remains a vital resource for independent hosts. Failing to correctly report invalid cards or no-shows results in “phantom commissions”—paying Booking.com for revenue you never actually received. Download: The Monthly OTA Housekeeping Checklist The Core Rule: Why You Are Being Charged Since 2018, Booking.com has charged commission on…
Article Summary: Originally published in 2017, this post tracks the beginning of the Competition and Markets Authority’s (CMA) major shift toward online booking transparency. In 2026, these principles are no longer just “suggestions”—they are enforced by the DMCC Act with significant penalties for non-compliance. Part 1: The Original 2017 Announcement The following text is preserved…
